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by Admin_Mediasonic
December 22nd, 2020, 12:20 am
Forum: HF2-SU3S2 ProBox - For PC Users
Topic: USB Connection Drops out Briefly, BUT almost Daily!
Replies: 5
Views: 104

Re: USB Connection Drops out Briefly, BUT almost Daily!

On the RC-509, the power is connected to the card right? double check

which cable are you using ( USB- B to USB-C)

can you try with original cable and connect enclosure to USB-A on RC-509 and see if it does the same thing?
by Admin_Mediasonic
December 21st, 2020, 2:40 pm
Forum: HF2-SU3S2 Probox - For Mac Users
Topic: Media sonic now disconnecting constantly
Replies: 7
Views: 281

Re: Media sonic now disconnecting constantly

It can only support up to 2TB hard drive
and drive have to be of NTFS and MBR partition format
3TB needs GTP partition format so will not work
by Admin_Mediasonic
December 21st, 2020, 3:13 am
Forum: H82-SU3S2 ProBox - For PC Users
Topic: Mediasonic H82-SU3S2 Rev. 3 for 16TB HDD
Replies: 3
Views: 96

Re: Mediasonic H82-SU3S2 Rev. 3 for 16TB HDD

2016 and up all are Rev. 03

So 16Tb is fine
by Admin_Mediasonic
December 21st, 2020, 3:10 am
Forum: HFR2-SU3S2 ProRaid - For PC Users
Topic: 1. User manual 2. Website still broken 3. Poss drive upgrades
Replies: 1
Views: 112

Re: 1. User manual 2. Website still broken 3. Poss drive upgrades

You can download the manual from here
https://mega.nz/file/iVw2DALZ#EkJM8WRz5 ... A-fPdkDE70

for 2011 enclosure, 4TB drive is the Max
for firmware check, email us, so we can email firmware check tool
rma_east (AT) mediasonic.ca
by Admin_Mediasonic
December 21st, 2020, 3:00 am
Forum: HF2-SU3S2 ProBox - For PC Users
Topic: USB Connection Drops out Briefly, BUT almost Daily!
Replies: 5
Views: 104

Re: USB Connection Drops out Briefly, BUT almost Daily!

No there is no problem with those chipset, was just letting you know what chipset it has

which model of Rosewill RC-509 USB 3.1 Card are you using?
by Admin_Mediasonic
December 17th, 2020, 10:00 pm
Forum: HF2-SU3S2 ProBox - For PC Users
Topic: USB Connection Drops out Briefly, BUT almost Daily!
Replies: 5
Views: 104

Re: USB Connection Drops out Briefly, BUT almost Daily!

HF2- has Jmicron chipset ( not Asmedia)
is the 83TB pool made of all USB enclosures??
by Admin_Mediasonic
November 8th, 2020, 3:12 am
Forum: HF2-SU3S2 ProBox - For PC Users
Topic: Cooling issue and fan specs.
Replies: 11
Views: 350

Re: Cooling issue and fan specs.

is ok if you mod the door. No electronics on it. Nothing on it that could break the enclosure.
by Admin_Mediasonic
November 6th, 2020, 9:54 pm
Forum: HUR3-SU3S3 ProRaid - For PC Users
Topic: Error message saying disk is not formatted
Replies: 3
Views: 1363

Re: Error message saying disk is not formatted

When hard drives goes in to Raw, mean there is no file system, So Windows can't access them it is like a Raid array corruption There is no way to pint point exactly what cause the drives to go into Raw. Some data recovery place give these possible reasons Reasons: 1. Bad Sectors 2. File System Struc...
by Admin_Mediasonic
October 30th, 2020, 6:35 pm
Forum: HUR3-SU3S3 ProRaid - For PC Users
Topic: Keep losing accessability to drives
Replies: 13
Views: 336

Re: Keep losing accessability to drives

email us the serial # on the enclosure
rma_east (AT) mediasonic.ca

for further troubleshooting
by Admin_Mediasonic
October 28th, 2020, 4:02 pm
Forum: HUR3-SU3S3 ProRaid - For PC Users
Topic: Keep losing accessability to drives
Replies: 13
Views: 336

Re: Keep losing accessability to drives

labski48 wrote:
October 27th, 2020, 9:22 pm
desktop with Asus Prime Z390-A mother board. Also tried it on my Dell laptop...
On the desktop, make sure to use the USB port at the back of the computer.
try with a different USB cable. and one that is Not longer then original cable.
long usb cable are not good

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