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by Admin_Mediasonic
July 16th, 2021, 11:40 pm
Forum: HFR2-SU3S2 ProRaid - For PC Users
Topic: New drive doesn't fix raid
Replies: 4
Views: 227

Re: New drive doesn't fix raid

which Hard drive are you using? model #

try cleaning the hard drive ( new drive) with diskpart clean command
https://www.seagate.com/ca/en/support/k ... -005929en/
by Admin_Mediasonic
July 3rd, 2021, 10:59 pm
Forum: HFR2-SU3S2 ProRaid - For PC Users
Topic: New drive doesn't fix raid
Replies: 4
Views: 227

Re: New drive doesn't fix raid

Which Raid mode are you using?
can you still access the Raid array with 3 drive in ? ( before replacing the bad drive)
by Admin_Mediasonic
June 23rd, 2021, 1:13 am
Forum: Presales
Topic: Where to buy?
Replies: 1
Views: 185

Re: Where to buy?

Hi, Sorry
We Should have stock arriving from Taiwan soon
just delay due to pandemic
by Admin_Mediasonic
May 12th, 2021, 7:22 pm
Forum: HFR2-SU3S2 ProRaid - For PC Users
Topic: Update to JMicron Raid Manager
Replies: 2
Views: 1082

Re: Update to JMicron Raid Manager

to check SMART Info, We recommend using Hard disk sentinel
there is no update to Jmicron Raid manager ( Jmicron is no longer updating it)
by Admin_Mediasonic
May 12th, 2021, 7:14 pm
Forum: HUR5-SU31C - For PC Users
Topic: Firmware
Replies: 2
Views: 1584

Re: Firmware

there is no firmware update for this model
not update is needed yet
by Admin_Mediasonic
March 11th, 2021, 10:13 pm
Forum: HUR3-SU3S3 ProRaid - For PC Users
Topic: Power Supply
Replies: 3
Views: 2456

Re: Power Supply

phoneman63 wrote:
March 10th, 2021, 2:55 pm
Why is it that every time I click on the link for the power supply I get a forbidden error?
Will email you on how to order parts
by Admin_Mediasonic
March 8th, 2021, 3:47 am
Forum: HUR3-SU3S3 ProRaid - For PC Users
Topic: Drive needs windows repair every couple of weeks
Replies: 1
Views: 294

Re: Drive needs windows repair every couple of weeks

When you reboot you sure nothing is being written to the hard drives at the time?
https://www.howtogeek.com/282798/what-a ... n-windows/

are you using desktop or notebook?
by Admin_Mediasonic
February 4th, 2021, 9:36 pm
Forum: HF2-SU3S2 ProBox - For PC Users
Topic: Probox will not power on
Replies: 7
Views: 1332

Re: Probox will not power on

you can purchase a replacement board
if you would like to do that email rma_east (AT)mediasonic.ca
by Admin_Mediasonic
February 4th, 2021, 2:42 pm
Forum: HF2-SU3S2 ProBox - For PC Users
Topic: Probox will not power on
Replies: 7
Views: 1332

Re: Probox will not power on

that is from 2016.
did you confirm the power adapter works on other unit?
by Admin_Mediasonic
February 2nd, 2021, 2:34 pm
Forum: HF2-SU3S2 ProBox - For PC Users
Topic: Probox will not power on
Replies: 7
Views: 1332

Re: Probox will not power on

If both power adapter works on your other unit. Then problem is the unit
when did you buy it? what is the serial #?

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