Keep losing accessability to drives

Support and Discussion for HUR3-SU3S3 ProRaid - For PC Users
labski48
Posts: 8
Joined: October 1st, 2020, 11:51 pm

Re: Keep losing accessability to drives

Post by labski48 »

ok, so same issue continues... after a restart of the system today, both drives show up unreadable... This is now becoming a wast of my time. I can not use this enclosure to facilitate my photo storage.

labski48
Posts: 8
Joined: October 1st, 2020, 11:51 pm

Re: Keep losing accessability to drives

Post by labski48 »

Keep getting a USB device not recognized error

Admin_Mediasonic
Site Admin
Posts: 1857
Joined: January 28th, 2010, 2:29 pm

Re: Keep losing accessability to drives

Post by Admin_Mediasonic »

email us the serial # on the enclosure
rma_east (AT) mediasonic.ca

for further troubleshooting

Konop10
Posts: 1
Joined: November 28th, 2020, 12:55 am

Re: Keep losing accessability to drives

Post by Konop10 »

This is a hopeless case. I have been dealing with these problems for over three years now, since I purchased HUR3-SU3S3. Apart from ridiculously slow data transfer - 15 MB/s on e-SATA and 38 MB/s on USB3 connection, it constantly corrupts the hard drive making it not readable. I have tried many tweaks, updated firmware obtained directly from Mediasonic, spent countless hours searching for possible cause of the problems and solutions. I have finally reached the point that I declare this Mediasonic HUR3-SU3S3 a joke, which can be very painful to someone who puts trust into this hardware despite all odds.
I have now stopped using this unit and call it a loss, as I cannot even sell it on Kijiji with a clear conscience.

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