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Defective Unit

PostPosted: September 30th, 2016, 8:52 am
by Lupin813
Hi, i have the HR5-SU3 for about 5 weeks now, have been working ok for first 3 weeks but now, i'm unable to use it in RAID1 mode. Windows sees the drive, i can create partition but i'm unable to format. Looks like a defective raid controller. I've tried multiple softwares on multiple computer to be sure that it wasnt just windows that couldnt format but it gives the same results every time. Firmware is up to date. "Error detected on \device\harddisk1\dr6 while doing a paging operation"...

What should i do?

thank you

Re: Defective Unit

PostPosted: September 30th, 2016, 6:13 pm
by Admin_Mediasonic
hi
which size drive are you using?
if Windows can see the drive, are you able to access the data on it? (assuming you put data on it, since you use for 5 weeks?)
why are you partitioning now?
what does it show in disk management, please post a screen shot if you can

Re: Defective Unit

PostPosted: October 3rd, 2016, 11:47 am
by Lupin813
which size drive are you using? 2x1TB seagate drives
if Windows can see the drive, are you able to access the data on it? (assuming you put data on it, since you use for 5 weeks?) i am not able to access the data but dont care about the data on it
why are you partitioning now? uninitialized disk in windows, i have to partition and format if i want to do anything with it
what does it show in disk management, please post a screen shot if you can : incoming screen shot but its uninitialized disk, i have to partition and format. RAID1 or JBOD, same problem

as soon as i have initialized, partitioned and formated the drive, i try to copy files, windows starts calculating and transfert rate falls to 0/s forever

Re: Defective Unit

PostPosted: October 3rd, 2016, 11:52 am
by Lupin813
[url]error.jpg[/url]

Re: Defective Unit

PostPosted: October 4th, 2016, 10:51 am
by Lupin813
cant format...

Re: Defective Unit

PostPosted: October 10th, 2016, 7:27 pm
by Admin_Mediasonic
email us
rma_east (AT)mediasonic.ca

Re: Defective Unit

PostPosted: April 9th, 2018, 11:19 am
by suresh
I purchased two units and one of them is not working.

Serial Number AA17040375 - Purchase date 03/05/2018 and tried to use it last week.

Thanks