HUR5-SU3 not staying connected

Support and Discussion for HUR5-SU3 ProRaid - For PC Users
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Hoipolloi
Posts: 2
Joined: November 8th, 2016, 11:46 pm

HUR5-SU3 not staying connected

Post by Hoipolloi »

Hi,

I purchased this enclosure 3 weeks ago and have had it connected for about 2 weeks. Initially it stayed connected at was functioning properly with 2 3TB NAS HDDs in it but after the first 3 days, it disconnected. I restarted the device with the pc still running and, after a brief reboot time, it reconnected to the pc and showed both drives (I had it in single mode). Anyway, I thought nothing of it at the time but ti's being disconnecting now every 30 minutes and requires and a reboot to be recognized. I've read forum posts of similar issues but none had solutions. I also updated the firmware today; it had no effect on the disconnections. Do you have any suggestions for me before I return this device?

Hoipolloi
Posts: 2
Joined: November 8th, 2016, 11:46 pm

Re: HUR5-SU3 not staying connected

Post by Hoipolloi »

Bump

Jahroll42
Posts: 2
Joined: December 1st, 2016, 1:30 am

Re: HUR5-SU3 not staying connected

Post by Jahroll42 »

Bump ;) Gclub

Admin_Mediasonic
Site Admin
Posts: 1840
Joined: January 28th, 2010, 2:29 pm

Re: HUR5-SU3 not staying connected

Post by Admin_Mediasonic »

do you know what is the USB 3.0 chipset on your computer?
also check the SMART info on your drives viewtopic.php?f=106&t=3663

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