Drives Not detected, Fan Off, Device MGR "No Drivers"

Support and Discussion for HUR5-SU3 ProRaid - For PC Users
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actionmbj@gmail.com
Posts: 1
Joined: January 28th, 2017, 5:30 pm

Drives Not detected, Fan Off, Device MGR "No Drivers"

Post by actionmbj@gmail.com »

Hi
Been using RAID 1 for about 6 months. Couple weeks ago kept going to sleep and needed to turn off and on to work
Now Windows recognizes device but says - no drivers, Data on both drives intact. Purple light is on and fan is silent.
Won't upgrade to the firmware download - "Firmware ID not Match"

Tried on 3 different PC's and used other working hard drives also. Then tried on single mode per instructions on user manual

Worked fine for 6 months. What should I try next? Are there drivers that can be downloaded or is unit defective?
Thanks

Admin_Mediasonic
Site Admin
Posts: 1840
Joined: January 28th, 2010, 2:29 pm

Re: Drives Not detected, Fan Off, Device MGR "No Drivers"

Post by Admin_Mediasonic »

please email us a copy of your receipt
and serial # on the unit

rma_east (AT) mediasonic.ca

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