Not connecting to desktop

Support and Discussion for HF2-SU3S2 ProBox - For PC Users

Not connecting to desktop

Postby lastiny » November 6th, 2019, 4:12 pm

Connects just fine to laptop via usb but trying to put it on my desktop via usb or esata and device not working. Both using windows 10
lastiny
 
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Joined: May 4th, 2019, 7:15 pm

Re: Not connecting to desktop

Postby Admin_Mediasonic » November 6th, 2019, 5:23 pm

Are you connecting to the USB port at the back of the desktop?
as for eSata, you need eSata port that supports port multiplier
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Re: Not connecting to desktop

Postby lastiny » November 7th, 2019, 6:21 am

Tried all 6 usb ports front (top) and back, no connection with any of them, yet works just fine with my laptop. As for the eSata, don't know if it supports port multiplier. Keep in mind, everything else works on the usb slots including a separate external drive.
lastiny
 
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Re: Not connecting to desktop

Postby Admin_Mediasonic » November 7th, 2019, 1:20 pm

what desktop do you have? if is custom build, which motherboard you are using?
if enclosure works with notebook, then for sure problem is not the enclosure
so need to check why won't work on your desktop.
Don't use USB in front. Only use USB at the back. How about USB 2.0 have you tried connecting to it?
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