HF2-SU3S2 ProBox Problems

Support and Discussion for HF2-SU3S2 ProBox - For PC Users

HF2-SU3S2 ProBox Problems

Postby omega9000 » February 27th, 2018, 3:30 am

Hi

========In a nutshell ==========================================
I am getting USB 2 speed with the HF2-SU3S2.

This problem has been resolved:
Solution:
Use the rear USB 3 ports.
Device Manager > Properties > Policy. Set to "Better performance". Tick "Enable write caching..."



========In a nutshell ==========================================

My system
Win 10
ASUS Z370-A Mother Board
The chipset USB 3 drivers are up to date

17-8700K CPU @ 3.70 GHz
Define R5 Case

Mediasonic Enclosure info
HF2-SU3S2 V1.4 SN:1100324
The HF2-SU3S2 is connected to USB 3.0 port on brand new computer using a USB 3 cable.
HF2-SU3S2 Ordered from Amazon November 2, 2011

Hard Drives
I have 4 2TB drives inside HF2-SU3S2 (Disc type conventional drives, not SSDs)
Seagate 2 TB Model:ST2000DL003 F/W CC32
Seagate 2 TB Model:ST2000DL003 F/W CC32
Seagate 2 TB Model:ST2000DL003 F/W CC32
Seagate 2 TB Model:ST2000DX001 F/W CC32

I tried other USB ports. No good...

Thanks for any help ...

I am having the following problems:

• In a nutshell, I am getting USB 2 speed with the HF2-SU3S2. My setup is USB 3 port to USB 3 cable to the HF2-SU3S2.
To compare speed, I used Retrospect backup. I backed the same large folder from various drives to various other drives connected to my computer. then I compared the log for each backup.

Here are the results of my test.
+ When backing up the folder from an internal drive to another internal drive, the speed averaged 5000 MB/min.
+ When backing up the folder from an internal drive to a drive in the HF2-SU3S2, or visa versa the speed averaged about 700 MB/min.

I tried all of the drives on the system (4 internal, 4 external) so the conclusions are based on thorough testing.
I also tried all four of he USB 3 ports.
The conclusion is, I'm getting USB 2 speed with the HF2-SU3S2.

• The HF2-SU3S2 doesn't connect consistently. Drives inside it do not appear in My PC. I have to shut it off and restart the power to the HF2-SU3S2 to get it to connect to Windows. Sometimes, I have repeat this a few times

Solutions:
Would a firmware update for the HF2-SU3S2 improve the performance?
If so, please send me a link and instruction on how to install it.
I searched the entire Mediasonic website including the forum and I cannot find any firmware or firmware tool downloads.
Please send me a link to any useful firmware downloads.

Also, if you think other system updates might help, please send me info obout what I need to do,
A already contacted the computer manufacture and the machine is brand new and all the drivers are up to date.
Any other help with this would be greatly appreciated.

Thank you very much

Angelo DiBraccio
104 Chester Circle, #1B
New Brunswick, NJ 08901
732 249 5323
Email: DiBraccio@AOL.com
omega9000
 
Posts: 1
Joined: February 27th, 2018, 3:09 am

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