Page 1 of 1

Help! unable to access drives

Posted: January 8th, 2019, 9:41 am
by greatdeals_007
Hi

I have a 4 drive bay model HF2-SU3S2 connected to desktop running windows 7 64 bit OS.

suddenly the drives do not appear in windows explorer.
I have tried rebooting
checking cables
moving USB port

does anyone know how to fix this issue?
if you can please send detailed troubleshooting steps.

Re: Help! unable to access drives

Posted: January 8th, 2019, 3:45 pm
by Admin_Mediasonic
remove all your drives
test 1 drive at a time in slot #1
see which drives works and which does not

Re: Help! unable to access drives

Posted: January 8th, 2019, 4:34 pm
by greatdeals_007
Hi

1 bad drive can cause the entire unit not to be recognized?
can I populate drives 1 at a time with the unit or does it have to be powered off each time?
what is the proper way to turn off or disconnect the unit from the desktop?

Re: Help! unable to access drives

Posted: January 10th, 2019, 1:47 pm
by Admin_Mediasonic
yes, 1 bad drive can cause problem to whole enclosure.
test 1 drive at a time in slot 1. Better turn off enclosure.
if hard drive is detected, Proper way is to eject the drive, before turning off (that is how Microsoft wants people to do with USB drives. But people simply turn it off)