Probox switches from USB to SATA

Support and Discussion for HF2-SU3S2 ProBox - For PC Users

Probox switches from USB to SATA

Postby atkinsm1 » July 12th, 2016, 5:02 pm

Hi - For the past 2-3 weeks my Probox switches from the USB connection to SATA for no obvious reason, and so unmounts from my Mac. I only have one cable (USB) connecting it to my Mac so don't know why this keeps happening but as you can imagine it is deeply infuriating. I can switch back to USB using the appropriate button on the box and the disks then re-mount but I would like to understand what is causing this to happen. Any suggestions?

Thanks
atkinsm1
 
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Re: Probox switches from USB to SATA

Postby Admin_Mediasonic » July 14th, 2016, 11:33 am

that is odd, have never seen this happen before
what is the serial# on your enclosure?

please email us
rma_east (AT)mediasonic.ca
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Re: Probox switches from USB to SATA

Postby atkinsm1 » July 15th, 2016, 2:19 am

Hi - s/no is JUL 1400822. It seems to happen after around 1hr - I have to use the interface button to switch it back to USB. When I switch it off and back on again, it defaults to SATA.
atkinsm1
 
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Re: Probox switches from USB to SATA

Postby Admin_Mediasonic » July 15th, 2016, 2:24 pm

atkinsm1 wrote:Hi - s/no is JUL 1400822. It seems to happen after around 1hr - I have to use the interface button to switch it back to USB. When I switch it off and back on again, it defaults to SATA.


please email us
rma_east (AT)mediasonic.ca

so that we can check firmware
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