Can't detect with USB3

Support and Discussion for HF2-SU3S2 ProBox - For PC Users

Can't detect with USB3

Postby ccurzio » November 2nd, 2016, 6:22 am

Hello. I have the above Probox that I've been using for a few years with no problems on a 2010 iMac. Serial number 1500101.

I recently upgraded to a 2015 iMac with USB 3.0, and the Probox is not detectable by the computer.

Can anyone help? Thank you.
Posts: 1
Joined: November 2nd, 2016, 6:18 am

Re: Can't detect with USB3

Postby Admin_Mediasonic » November 2nd, 2016, 8:38 am

please email us

rma_east (At)

if your serial# missing letters?
email us a picture of the back of enclosure where serial# is
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Joined: January 28th, 2010, 3:29 pm

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