Firmware Ver# 0.20.03.00.04 and hard drive Spin Down issue

Support and Discussion for HFR2-SU3S2 ProRaid - For PC Users

Firmware Ver# 0.20.03.00.04 and hard drive Spin Down issue

Postby Admin_Mediasonic » April 9th, 2013, 2:40 pm

NOTE: If you just bought the enclosure, then it does not have spin down anymore.
the firmware mention here are for older units from year 2012

Note: If your enclosure does not have firmware version 0.20.03.00.04 on it. or the serial # of your enclosure starts with ***13 *** 14 (i.e. FEB13, APR13 etc..) Do NOT USE these Firmware Bellow

NOTE: Not for Rev. 02 or Rev. 03 enclosures

It seems that our new batch of 4 Bay, 8 Bay enclosures and the 4 bay Dock now comes with Firmware version 0.20.03.00.04 (latest) and with it Hard Drive spin down is introduced. But it seems many users do not like the spin down feature and or spin down is causing issues with using the enclosure. Such as random disconnecting, waiting for hard drive to spin up, system hanging / freezing up.

If you experience issues with our enclosure, please flash back the firmware on the enclosure to version 255.31.3.41.22

version 255.31.3.41.22, does not have the spin down issue.

For Pc users download from here -- contact us rma_east AT mediasonic.ca

open the firmware update tool, under USB Disk, find the drive that is in the enclosure or Dock
when you find the correct one. you will see current Firmware version # .
then click load file and find 255.31.3.41.22
then click run. When done, it will tell you to turn off enclosure or Dock
so click exit and then turn off the unit

**Note: if your enclosure is currently working fine now, no need to try any of the above. In another words "If it ain't broke, don't fix it"
Admin_Mediasonic
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