Frequent disconnects

Support and Discussion for HFR2-SU3S2 ProRaid - For PC Users

Frequent disconnects

Postby diw4321 » November 16th, 2016, 11:28 pm

Just recently purchased a HFR2-SU3S2 PRORAID with 4 x WD RED 3TB drives in RAID 5 and have it connected to a Mac Mini. Every night the Mediasonic disconnects (I get a disk eject error) and I have to restart the Mac Mini to reconnect. Neither the RAID HW Manager software or the Firmware spin down update firmware is able to be installed on MacOS Sierra 10.12 The firmware zip will not expand, I get a directory error and the RAID HW MAnager gives an error -60031 when launched. Is there anyplace to get updates of the Firmware and Software?
diw4321
 
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Re: Frequent disconnects

Postby Admin_Mediasonic » November 18th, 2016, 2:35 am

email us
rma_east (AT) mediasonic.ca
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