Firmware Update for Pro Raid Box

Support and Discussion for H8R2-SU3S2 ProRaid - For PC Users

Firmware Update for Pro Raid Box

Postby donaldtrump » August 9th, 2017, 4:04 pm

Hello, we have purchased a “Mediasonic ProRaid H8R2-SU3S2 8 Bay 3.5' SATA Hard Drive Enclosure - USB 3.0 SuperSpeed & eSATA” device as well as 8x 8TB drives with the intention of configuring them in RAID 50. However, when the ProRaid box is powered on regardless of the RAID mode we set, all HDD lights turn on (despite the fact that these are all new drives and confirmed working).

I read on your website under the product description that this product with Revision 3.0 should support drives up to 10TB with a firmware update. I have connected the Raid box with four old 80GB drives in 2x RAID 5 mode successfully to a computer with JMicron HW RAID Manager installed, and from using the program have been able to determine that the current firmware for our box is “V0.959 10/3”. Can you confirm if a firmware update is needed to support the 8TB drives? (it seems like the logical explanation at this point). The JMicron software allows the option of updating the firmware but of course we do not have a file containing new firmware for it. Are you able to provide this or advise if the solution is something else?

Please advise ASAP.

Thanks
donaldtrump
 
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