Nothing But Problems Finding Compatible Products

Support and Discussion for H82-SU3S2 ProBox for PC Users

Nothing But Problems Finding Compatible Products

Postby kolotyluk » July 23rd, 2012, 2:20 pm

Over 6 months ago I purchased the H82-SU3S2, but I have been having nothing but problems finding something to talk to it.
  • I tried connecting it directly to my Dell T3500 eSATA port. But it would not recognize any drives. I updated the BIOS and O/S drivers and then it was able to recognize one drive. So far as I can tell the Dell T3500 hardware supports eSATA port multiplexing, but the Dell BIOS/drivers do not. I tried contacting Dell technical support, but they have no idea what I am talking about.
  • I connected it to the USB 2.0 port on my Dell T3500, and it can see all 8 drives, but Windows 7 cannot do software RAID via USB.
  • I tried ordering the Highpoint ROCKETU 1144AR, but it does not appear this product ever went into production as three different suppliers who had it on their price list were unable to obtain it. Now it is not even listed on the Highpoint web site.
  • I purchased the Highpoint ROCKETU 1144A (no RAID). This works well with Windows 8 which is able to put USB devices into RAID via the new Storage Pools feature. However, this does not solve my problem for Windows 7
  • I purchased the Highpoint Rocket RAID 644. Sadly this can only support 5 drives over a single eSATA connection.
I have spent over 6 months trying to find some way to interface my H82-SU3S2 to my Windows 7 system in some effective way to put all 8 drives into a hardware RAID configuration. Can someone please suggest a product or solution that is known to work with this enclosure?

Cheers, Eric
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Re: Nothing But Problems Finding Compatible Products

Postby Admin_Mediasonic » July 23rd, 2012, 2:45 pm

viewtopic.php?f=27&t=556
*Note: For eSata, make sure your eSata port Support port multiplier. Also most onboard eSata and some eSata Pcie card only Support up to 5 drives.
to see all 8 hard drives in eSata you need a eSata PCIe card that supports 8 drives or more, We recommend eSATA host card, with silicon image 3132 / 3124 chipset and FIS Based Switching with Port Multiplier



http://www.newegg.com/Product/ProductLi ... 32&x=0&y=0
http://www.newegg.ca/Product/ProductLis ... 32&x=0&y=0

http://www.canadacomputers.com/product_ ... _id=041003

If you want to use windows 7 software Raid, you need to use eSata. USB does not support that feature. So after you get it working on Esata and if you connect to another computer with USB, those Software Raid drives will NOT show.
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Re: Nothing But Problems Finding Compatible Products

Postby kolotyluk » July 23rd, 2012, 3:01 pm

Admin_Mediasonic wrote:http://forum.mediasonic.ca/viewtopic.php?f=27&t=556
*Note: For eSata, make sure your eSata port Support port multiplier. Also most onboard eSata and some eSata Pcie card only Support up to 5 drives.
to see all 8 hard drives in eSata you need a eSata PCIe card that supports 8 drives or more, We recommend eSATA host card, with silicon image 3132 / 3124 chipset and FIS Based Switching with Port Multiplier



http://www.newegg.com/Product/ProductLi ... 32&x=0&y=0
http://www.newegg.ca/Product/ProductLis ... 32&x=0&y=0

http://www.canadacomputers.com/product_ ... _id=041003

I am sure you thought that response was helpful, but it was not!

I have already read the part "*Note: For eSata, make sure your eSata port Support port multiplier. Also most onboard eSata and some eSata Pcie card only Support up to 5 drives. to see all 8 hard drives in eSata you need a eSata PCIe card that supports 8 drives or more, We recommend eSATA host card, with silicon image 3132 / 3124 chipset and FIS Based Switching with Port Multiplier" - but translating that into real products is a complete nightmare.

The links you list are interesting, but there are many products listed. I have already discovered many of those links. Specifically which products (Manufacturer/Model) do you know to work correctly with all 8 drives of the H82-SU3S2? Is it simply too much trouble to be clear and specific?

Forcing your customers to spend excessive amounts of time and energy researching compatible products does them a disservice. Surely Mediasonic tested the H82-SU3S2 with some products. What products did they test it with?

Sincerely, Eric
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Re: Nothing But Problems Finding Compatible Products

Postby kolotyluk » July 23rd, 2012, 4:02 pm

Does anyone have any experience with the Addonics 4 Port eSATA II RAID5/JBOD PCI-E 8x Controller? http://www.addonics.com/products/adsa3gpx8-4e.php

This uses the Silicon Image 3124. It "Supports Serial ATA II Port Multiplier 1.0 Specifications revision 1.1." Does that mean it will work with the H82-SU3S2 and be able to see all 8 drives?

I just got off the phone with Addonics Technical Support. They cannot confirm or deny their product will access more than 5 disks over a single eSATA as they have nothing to test with, and they have never tried with more than 5 disks. According to http://en.wikipedia.org/wiki/Port_multiplier you can support up to 15 devices with a port multiplier, so they are optimistic the ADSA3GPX8-4e will be able to see all 8 drives, just not certain.

I am really getting tired of purchasing products only find out they are incompatible with what I am doing?

Cheers, Eric
kolotyluk
 
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Re: Nothing But Problems Finding Compatible Products

Postby Admin_Mediasonic » July 23rd, 2012, 4:45 pm

kolotyluk wrote:
Admin_Mediasonic wrote:http://forum.mediasonic.ca/viewtopic.php?f=27&t=556
*Note: For eSata, make sure your eSata port Support port multiplier. Also most onboard eSata and some eSata Pcie card only Support up to 5 drives.
to see all 8 hard drives in eSata you need a eSata PCIe card that supports 8 drives or more, We recommend eSATA host card, with silicon image 3132 / 3124 chipset and FIS Based Switching with Port Multiplier



http://www.newegg.com/Product/ProductLi ... 32&x=0&y=0
http://www.newegg.ca/Product/ProductLis ... 32&x=0&y=0

http://www.canadacomputers.com/product_ ... _id=041003

I am sure you thought that response was helpful, but it was not!

I have already read the part "*Note: For eSata, make sure your eSata port Support port multiplier. Also most onboard eSata and some eSata Pcie card only Support up to 5 drives. to see all 8 hard drives in eSata you need a eSata PCIe card that supports 8 drives or more, We recommend eSATA host card, with silicon image 3132 / 3124 chipset and FIS Based Switching with Port Multiplier" - but translating that into real products is a complete nightmare.

The links you list are interesting, but there are many products listed. I have already discovered many of those links. Specifically which products (Manufacturer/Model) do you know to work correctly with all 8 drives of the H82-SU3S2? Is it simply too much trouble to be clear and specific?

Forcing your customers to spend excessive amounts of time and energy researching compatible products does them a disservice. Surely Mediasonic tested the H82-SU3S2 with some products. What products did they test it with?

Sincerely, Eric


If you get a SIL3132 chipset add on esata card it will see 8 drive, plain and simple.
the card I used on my test system is this one http://www.canadacomputers.com/product_ ... _id=041003

any sil3132 chipset eSata will see 8 drives.
if you check Syba website, it does not say anything about how many drives it will support. I was skeptical too. but my R&D department told me to get a SIL3132 card.
so I did. and it works
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Re: Nothing But Problems Finding Compatible Products

Postby kolotyluk » July 23rd, 2012, 4:51 pm

@Admin_Mediasonic

Thanks for the simple clear answer. That was exactly what I was looking for :-)

Can I assume that any device with a 3124 will also see all 8 drives "plain and simple"?

Cheers, Eric
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Re: Nothing But Problems Finding Compatible Products

Postby Admin_Mediasonic » July 23rd, 2012, 5:11 pm

kolotyluk wrote:@Admin_Mediasonic

Thanks for the simple clear answer. That was exactly what I was looking for :-)

Can I assume that any device with a 3124 will also see all 8 drives "plain and simple"?

Cheers, Eric


I didn't even try seaching for SIL 3124. SIl3132 is a higher # so I went with that thinking is newer chipset then SIL3124
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Re: Nothing But Problems Finding Compatible Products

Postby kolotyluk » July 23rd, 2012, 5:20 pm

Admin_Mediasonic wrote:
kolotyluk wrote:@Admin_Mediasonic

Thanks for the simple clear answer. That was exactly what I was looking for :-)

Can I assume that any device with a 3124 will also see all 8 drives "plain and simple"?

Cheers, Eric


I didn't even try seaching for SIL 3124. SIl3132 is a higher # so I went with that thinking is newer chipset then SIL3124


The main difference so far as I know is that the 3124 is for 4-port controllers, while the 3132 is for 2-port controllers. The 3132 does seem newer, and seems to be designed for lower cost controllers. Anyway I just ordered one of the Addonics ADSA3GPX8-4i controllers, so I am keeping my fingers crossed this will do what I want.

Cheers, Eric
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Re: Nothing But Problems Finding Compatible Products

Postby kolotyluk » July 26th, 2012, 1:22 pm

OK, I installed the Addonics 4 Port eSATA PCI-E 8x Controller (ADSA3GPX8-4E)

It has no problem seeing all 8 drives in my H82-SU3S2, but much to my dismay it is not a hardware RAID controller like the HighPoint RocketRAID 644. The Addonics literature is not at all clear on the fact that this is simply a host controller and not a RAID controller. While they do offer the Silicon Image Software RAID 5 solution, I have not been able to get it working.

Basically I am now kicking myself for ever buying the H82-SU3S2 when what I should have bought is the H8R2-SU3S2. All of the literature on the H82-SU3S2 is exceedingly deceptive because it makes it sound like you should be able to plug it in and it will "just work" when the reality is there are multifarious compatibility problems. There needs to be text on the product page along the lines of

WARNING - do not purchase this product unless you are highly technical and REALLY KNOW WHAT YOU ARE DOING! Please consider the H8R2-SU3S2 if what you want is a RAID solution that actually works.


The H82-SU3S2 is a poorly conceived device because there just do not exist any hardware RAID controllers that work correctly with it. If anyone knows otherwise, please give me an example. This device is only suitable for software RAID solutions and the marketing literature needs to be more clear on that.

The "iStarUSA RAID-SIL3132-2ES PCIe x1 Host ControllerU SATA II (3.0Gb/s) 2 x eSATA Port Multiplier RAID Controller" cited earlier is not a hardware RAID controller, and probably uses the same SI Software RAID software as the Addonics device.
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Joined: July 23rd, 2012, 2:01 pm

Re: Nothing But Problems Finding Compatible Products

Postby Admin_Mediasonic » July 26th, 2012, 6:59 pm

kolotyluk wrote:OK, I installed the Addonics 4 Port eSATA PCI-E 8x Controller (ADSA3GPX8-4E)

It has no problem seeing all 8 drives in my H82-SU3S2, but much to my dismay it is not a hardware RAID controller like the HighPoint RocketRAID 644. The Addonics literature is not at all clear on the fact that this is simply a host controller and not a RAID controller. While they do offer the Silicon Image Software RAID 5 solution, I have not been able to get it working.

Basically I am now kicking myself for ever buying the H82-SU3S2 when what I should have bought is the H8R2-SU3S2. All of the literature on the H82-SU3S2 is exceedingly deceptive because it makes it sound like you should be able to plug it in and it will "just work" when the reality is there are multifarious compatibility problems. There needs to be text on the product page along the lines of

WARNING - do not purchase this product unless you are highly technical and REALLY KNOW WHAT YOU ARE DOING! Please consider the H8R2-SU3S2 if what you want is a RAID solution that actually works.


The H82-SU3S2 is a poorly conceived device because there just do not exist any hardware RAID controllers that work correctly with it. If anyone knows otherwise, please give me an example. This device is only suitable for software RAID solutions and the marketing literature needs to be more clear on that.

The "iStarUSA RAID-SIL3132-2ES PCIe x1 Host ControllerU SATA II (3.0Gb/s) 2 x eSATA Port Multiplier RAID Controller" cited earlier is not a hardware RAID controller, and probably uses the same SI Software RAID software as the Addonics device.


Sorry, but you made it difficult for yourself in the beginning. You could have asked us any question before you decided to buy.
on our Presales section in the forum
Have questions? Need information about a Product? Post it here, Let us answer before you buy viewforum.php?f=7

H82-SU3S2 was designed for people that does not want to use Raid. And it works as is. And it had the flexibility to be raided under eSata is someone wanted to do that.

And if you wanted Raid you should of bought the H8R2-SU3S2, that is the reason we have 2 models. I don't see what is so complicated
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