Hardware issues (defective unit) with HW180STB

Support and Discussion for Homeworx HW130STB and HW180STB

Hardware issues (defective unit) with HW180STB

Postby mudar » May 10th, 2016, 3:21 pm


I have what seems like hardware issues (defective unit) with the Mediasonic Homeworx HW180STB. I have sent an email (18 days ago) to both rma_east [at] mediasonic-ca and support [at] mediasonicusa-com, but got not answer

it happens in different ways:
  • A couple of weeks after I bought, it started by some random reboots.
  • Then it would sometimes show a black screen, audio ok, not responding to remote nor unit buttons, and after 5-10 seconds it would reboot
  • sometimes it would show greenish lines with a high-pitch screech.
  • when I reboot it manually (unplugging power) after a crash, it would just not turn back on. In this case I need to wait 2-3 minutes before plugging it back to have it work again.
The shop where I bought it say I had a 10 day guarantee and they told me to check your website.

I've looked around the support forums, and there was no solution to my problem, except for someone who manually replaced a bad transistor on his unit (which is not something I can do).

And it seems I'm running the latest firmware version.

Any help please?! I loved this device, had an excellent reception and image quality until it started crashing..

Here is the information I have about the device
Code: Select all
Model: HW180STB
SW Version: Apr 240 2015 16:53:17-v10.1
HW Version: MLG7816-ATSC-V10

And last, I need to add that I live in Montreal, Canada.


PS: for anyone else trying to register on this forum to report issues, the answer (per 2016-05-10) to the impossible captcha
What is the current model of Mediasonic 2 Bay USB 3.0 enclosure
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Posts: 2
Joined: May 10th, 2016, 3:11 pm

Re: Hardware issues (defective unit) with HW180STB

Postby mudar » May 10th, 2016, 3:51 pm

Quick update: I just got an email reply from support. It seems they did answer my email at the time, but I never received it...

So to other users trying to contact support, please check your spam folder, and maybe add the support email address to your contacts to avoid that.
Posts: 2
Joined: May 10th, 2016, 3:11 pm

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