Disappears every night

Support and Discussion for HF2-SU31C / HF7-SU31C - For PC Users
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Posts: 1
Joined: February 19th, 2019, 8:59 am

Disappears every night

Post by TalismanUK »

When I first installed this a week ago it was instantly recognized by Windows 10, but every single morning since then when I go to my PC the drives do not show. If the unit is powered off and on I get a Windows 10 error message that says the USB device is not recognized.

The only way I have found to get them back is to reboot the PC - Windows has no trouble recognizing the device then.

The correct drivers are installed as per the instructions found elsewhere in the forum and the PC is not allowed to save energy by powering down the port so it isn't that. All connections have been re-made.

What else can I try? All my cloud backing-up is done at night so the drives need to be accessible.

Thank you.

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